Refund & Return Policy - Freshqut

Applicable for Roorkee Customers Only

Last updated: 07 October 2025
At Freshqut, we value your satisfaction. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect products.
• All requests must be made within 24 hours of receiving the order.
• Products must be returned in their original packaging.

2. Refund Process

• Refunds are processed only after verifying the returned product.
• The amount will be refunded using the original payment method.
• Refunds may take 3–7 business days to reflect in your account.

3. Replacement

• We may offer a replacement instead of a refund for defective or incorrect items.
• Replacement requests must be made within 24 hours of delivery.
• Freshqut will cover any additional delivery charges for replacements.

4. Non-Returnable Items

• Perishable items like fresh meat, fruits, and vegetables cannot be returned unless defective.
• Products damaged due to mishandling by the customer are not eligible for return.

5. Contact Us

If you have any questions or wish to request a refund/return, please contact our support team immediately.